According to recent Gartner CRM Market Report Salesforce.com is the Worldwide
CRM Software Spendings market leader with 16% in 2013.
SAP is second with 13% and Oracle third with 10%.
As far as Revenue Growth from 2012 to 2013 is concerned, Salesforce.com is
leading with 30.3%.
Microsoft following with 22.8% and IBM with 22% Revenues Growth. SAP growth
rate is 12.7%. Oracle is lagging with 4%.
According to the same Gartner's report, 41% of CRM Systems are SaaS-based.
Seven years ago
Seven years ago the data was not resembling current data.
Oracle after acquiring Siebel and PeopleSoft was the biggest CRM vendor.
SAP was its main competitor.
The growth rate of a new market player, Microsoft, in
the SMB market was high.
New SaaS CRM players emerged. The most sinificant SaaS CRM player was
SaaS is Mainstream
The CRM market data is indicating that SaaS is Mai... (more)
I am not happy to Revisit a Vendor Survival post saying that my prediction
that a vendor will not survive was correct (for example, SUN).
If a vendor is not a monopoly, I am not happy to find that the probability
that it will survive is lower than it was (Apple, HP etc.).
Even if it is a monopoly in specific markets and not a monopoly in others, I
am not happy to find that its Survival probability is lower than it was
The reason that I am not happy is that competition is good for my customers:
They can buy better products and pay less.
This post is out of the ordinary. ... (more)
Complexity was one of the issues presented by Dr. Jimmy Schwarzkopf's STKI
summit Keynote presentation.
My Take in a previous post glanced at Complexity and the topic of a comment
to my post was Complexity.
Pini Cohen's Architecture and Infrastructure EVP & Senior Analyst's
presentation in the STKI Summit included many slides on the same topic.
The key point was that In Israel 2009 was a year with record downtime dew
Storage was a major cause for not good enough service due to under staffing.
According to Pini's presentation the complexity is driven by three factors:
Unlike the other three leading Eco Systems vendors Microsoft, Oracleand SAP,
IBM is not a player in the applications market. Its absence from this market
is based on strategy which does not include ERP,CRM and other applications as
one of its target markets.
So why is IBM going to acquire a small CRM vendor named Unica?
In order to answer this question I am going to describe the first time the
name Unica was mentioned to me.
It was a strategic CRM consulting project I was participating in. The large
customer was using Siebel. I joined a CRM expert with vast knowledge and
Agility is considered as a major advantage of SOA, Virtualization and Cloud
By using Abstraction we create an Agile less complex model for Business
people and IT experts.
In this new Agile world it is easy to Change, Adapt and Build new entities.
Sometimes it could be too easy.
With too much Agility it may be a chaotic Enterprise rather than Elastic,
Flexible and Easy to change enterprise or Virtual Enterprise.
If we would like to enjoy the Bright side of Agility we have to take into
consideration the possible Dark side of Agility and by Planning and Managing
the Archit... (more)