One of the posts in the Customers Typology series was titled: Customers
Typology: The Captive. I described The Captive as: "The Captive Customer's
opinion is that someone else is the Oracle. He will do whatever the Oracle
will say". Frequently the Oracle is a Software and/or Hardware vendor.
Another post was titled: Customers Typology: The Customer who Knows
Everything. I described customer of that type as: "This Customer type is sure
that he knows more than anyone else. He is also sure that his understanding
is better than any body's understanding".
Would you imagine that there is another customer type combining both types?
You probably hardly believe that this type is not a fiction story.
If he is a Captive, he will do exactly what his Captor will recommend.
If he Knows Everything, he will follow only his opinion.
The best way to describe this type is by example. The ex... (more)
The Public Cloud is a promise. A promise for a new model without an
Information Technology department.
Unlike the Public Cloud, the Private Cloud is nothing to write home about.
Utility Computing disguised in modern and attractive name.
Reality is not as simple as described in the paragraphs above.
If you read the article Tectonic shift as Public Cloud giants acknowledge the
private deployment options, you will discover that even Amazon and Google
admit that Public Cloud is not a magical solution for all problems.
There is a necessity for Private Clouds. There are systems for which ... (more)
I am not happy to Revisit a Vendor Survival post saying that my prediction
that a vendor will not survive was correct (for example, SUN).
If a vendor is not a monopoly, I am not happy to find that the probability
that it will survive is lower than it was (Apple, HP etc.).
Even if it is a monopoly in specific markets and not a monopoly in others, I
am not happy to find that its Survival probability is lower than it was
The reason that I am not happy is that competition is good for my customers:
They can buy better products and pay less.
This post is out of the ordinary. ... (more)
According to recent Gartner CRM Market Report Salesforce.com is the Worldwide
CRM Software Spendings market leader with 16% in 2013.
SAP is second with 13% and Oracle third with 10%.
As far as Revenue Growth from 2012 to 2013 is concerned, Salesforce.com is
leading with 30.3%.
Microsoft following with 22.8% and IBM with 22% Revenues Growth. SAP growth
rate is 12.7%. Oracle is lagging with 4%.
According to the same Gartner's report, 41% of CRM Systems are SaaS-based.
Seven years ago
Seven years ago the data was not resembling current data.
Oracle after acquiring Siebel and PeopleSoft... (more)
On September, 14th I participated in a local IBM conference titled: Smarter
Solutions for a Smarter Business. One of the most interesting and practical
presentations was Moises Navarro's presentation on Cloud Computing.
He quoted an IBM survey about suitable and unsuitable workload types for
implementation in the Cloud. The ten leading suitable workloads included many
Infrastructure services and Desktop Services. The unsuitable workloads list
included ERP as well as other Core Applications as I would expect (for
example, read my previous post SaaS is Going Mainstream).
However, ... (more)